About

No finance transformation is ever really finished; it’s a continuous process that takes into account shifts in the market place, new technologies and changes in business strategy. In 2021 this is more true than ever, as the ‘new normal’ brings demand for more agile, digital and insight-driven finance functions. Despite the volatile backdrop, huge strides were made last year in terms of technology adoption, process modernization and future of work strategies. Now is the time to capitalize on those gains and create an organization that not just recovers but thrives in this new era.

WHAT WILL YOU LEARN?

Understand where AI-powered solutions will make the greatest impact on your customer experience and business bottom line

Set up an efficient, future-proof framework for managing your customer relationships with more ease and context in an omnichannel environment

Reduce your innovation failure rate and riskslinked with integrating AI solutions into your customer journey through ensuring the key success factors are in place

Build a more continuous agile experience with virtual assistants and learn how to maximise their intelligence

Equip your customer care and support team with all the necessary tools and information to enable them to have more meaningful conversations that make a lasting impression on your customers

Reduce customer effort to ensure interactions with your brand are as effortless and natural for the modern customer as can be

Tap into the lifetime customer value proposition and how technologies, like AI can help you unlock a more sustainable business

150+

ATTENDEE

15+

Speaker

10+

Exhibitor

Our Speakers

Prasanna Lohar

Vice President Technology

DCB Bank

Abhineet Sarkar

Innovation LeaderInnovation Leader

Tata AIA Life Insurance

Ashutosh Pandey

Senior Manager Digital Finance

BYJU’S

Rishav Raj

Associate Vice President

Kotak Mahindra Bank

Harendra Kumar

Senior Product Manager
Kotak Mahindra Bank

Akshita Fulwani

Digital Transformation- Product Manager

RBL BANK

Siddharth Mahanty

Chief Manager Risk Management

Bank Of Baro

WHO WILL YOU MEET?

Network with cross-industry decision-makers in:

Group CTO,CIO,CISO Artificial Intelligence Director, Commercial & private banking Group CEO

Head of Digital Transformation Head of Data science and analytics Head of IT infrastructure ClO for Al and robotics

Managing Director Head Cloud Infrastructure Managing Director, Head of Business & Client Intelligence unit, Anti-financial crime

Procurement heads - Digital Head of regtech and advanced | analytics Group CDO - Chief digital officer

Chief risk officer Executive vice president: Digital & Chief strategy and information officer

SPONSOR

CONFERENCE DAY

08:45:

Registration & Morning Networking

08:45:

Conference Chair’s Opening Remarks

09:05:

Opening Panel Session

How the FS sector can aid in the economic recovery

Have consumer priorities rapidly changed during 2021? How has the future of digital transformation been changed by COVID-19? What are FS companies doing to manoeuvre within this economic down turn? How are you overcoming barriers to adopting digital payments? Do you think it’s a time to be proactive or reactive?

Get the Conference Day Full Agenda