About
No finance transformation is ever really finished; it’s a continuous process that takes into account shifts in the market place, new technologies and changes in business strategy. In 2021 this is more true than ever, as the ‘new normal’ brings demand for more agile, digital and insight-driven finance functions. Despite the volatile backdrop, huge strides were made last year in terms of technology adoption, process modernization and future of work strategies. Now is the time to capitalize on those gains and create an organization that not just recovers but thrives in this new era.
WHAT WILL YOU LEARN?
Understand where AI-powered solutions will make the greatest impact on your customer experience and business bottom line
Set up an efficient, future-proof framework for managing your customer relationships with more ease and context in an omnichannel environment
Reduce your innovation failure rate and riskslinked with integrating AI solutions into your customer journey through ensuring the key success factors are in place
Build a more continuous agile experience with virtual assistants and learn how to maximise their intelligence
Equip your customer care and support team with all the necessary tools and information to enable them to have more meaningful conversations that make a lasting impression on your customers
Reduce customer effort to ensure interactions with your brand are as effortless and natural for the modern customer as can be
Tap into the lifetime customer value proposition and how technologies, like AI can help you unlock a more sustainable business
150+
ATTENDEE
15+
Speaker
10+
Exhibitor
Our Speakers
Prasanna Lohar
Vice President Technology
DCB Bank
Abhineet Sarkar
Innovation LeaderInnovation Leader
Tata AIA Life Insurance
Ashutosh Pandey
Senior Manager Digital Finance
BYJU’S
Rishav Raj
Associate Vice President
Kotak Mahindra Bank
Harendra Kumar
Senior Product Manager
Kotak Mahindra Bank
Akshita Fulwani
RBL BANK
Siddharth Mahanty
Chief Manager Risk Management
Bank Of Baro
WHO WILL YOU MEET?
Network with cross-industry decision-makers in:
Group CTO,CIO,CISO Artificial Intelligence Director, Commercial & private banking Group CEO
Head of Digital Transformation Head of Data science and analytics Head of IT infrastructure ClO for Al and robotics
Managing Director Head Cloud Infrastructure Managing Director, Head of Business & Client Intelligence unit, Anti-financial crime
Procurement heads - Digital Head of regtech and advanced | analytics Group CDO - Chief digital officer
Chief risk officer Executive vice president: Digital & Chief strategy and information officer
SPONSOR
CONFERENCE DAY
08:45:
Registration & Morning Networking
08:45:
Conference Chair’s Opening Remarks
09:05:
Opening Panel Session
How the FS sector can aid in the economic recovery
Have consumer priorities rapidly changed during 2021? How has the future of digital transformation been changed by COVID-19? What are FS companies doing to manoeuvre within this economic down turn? How are you overcoming barriers to adopting digital payments? Do you think it’s a time to be proactive or reactive?